Merchandise Return Policy
Merchandise may be returned in new and unused condition within 30 days of receipt for a full refund (less shipping)—special orders, custom and nonstocked items are not returnable. Call our Returns Department for a Return Authorization Number and use the merchandise return form. Items returned after 30 days but within 90 will be subject to a 30% restocking fee, and items are nonreturnable after 90 days, no exceptions.
Any damage shown at the time of delivery must be reported immediately to the carrier and within 48 hours to an AES sales representative. AES will not accept claims for damages and/or shortages after 10 days from delivery.
Aquatic Eco-Systems strives to avoid mistakes and unfortunate situations of customer dissatisfaction. Before purchasing a closeout item, please contact one of our many skilled technicians with any questions or concerns you may have about the item or this returns policy. We do our best to ensure that all closeout items are in working order before shipment; however, in the case where an item is not working, there is a period during which that item may be returned.
Those who purchase closeout items will have a period of 24 hours from the time of delivery to open the packaging and inspect the product to ensure the product is not damaged and is in proper working condition. Damaged items may be returned for a credit or exchange provided the buyer files a claim with Aquatic Eco-Systems customer service within the 24-hour time period after delivery. Customer is responsible for all return shipping costs. After the 24-hour time period has expired, we cannot honor any warranty for closeout items. On closeout goods that have normal functionality at the time of delivery, all sales are final.
Any item(s) sent in for repair will be charged an evaluation fee up front, due at the time we issue the RA or payment must be sent in along with the item. If your item is under warranty and has been purchased within the past 90 calendar days, the evaluation fee will be waived. We will not process any repair evaluation without the fee being paid up front. The evaluation fee will be credited toward the repair fee if you elect to have the repairs done.